General terms and conditions


These General Terms and Conditions apply to all offers of

In addition to these General Terms and Conditions, Additional Terms and Conditions may apply to certain services and/or products if expressly indicated. Should there be any differences between the Additional Terms and these General Terms and Conditions, the provisions of the Additional Terms and Conditions shall, in principle, prevail over the General Terms and Conditions, unless otherwise provided.

The provisions of these General Terms and Conditions may only be deviated from if expressly agreed in writing, in which case the other provisions of these terms and conditions shall remain in full force.

General terms and conditions used by the buyer do not apply unless expressly agreed in writing by has been agreed.

The term "Buyer" means any natural or legal person who or which has a contract with is or will be in a contractual relationship of any kind.

The webshop of focuses mainly on the Dutch market. Delivery to countries within the EU is also possible. reserves the right to amend or supplement the General Terms and Conditions.

By using the internet sites of and/or placing an order, the Buyer accepts these General Terms and Conditions and all other rights and obligations as stated on the website. is authorised to make use of third parties in the execution of an agreement with the Buyer.

Offers and conclusion of agreements

Offers or quotations should be regarded as an invitation to the potential buyers to make an offer. shall not be bound by it in any way whatsoever, unless it has been unambiguously laid down in writing. The acceptance of the invitation to make an offer by the potential Purchaser is deemed to be an offer and shall only lead to the conclusion of an agreement if the other provisions of this article have been met.

Offers are valid while stocks last.

A tender by name (by post or by e-mail) is valid for a period of two (2) weeks, unless a different period is stated in the tender.

A request by the Buyer shall be deemed to have been made in any of the following circumstances:

* The Buyer has entered the data on the predefined screen of the internet site and submitted the relevant data ("order form") to sent by electronic means. These are by received.

The Buyer has expressly stated by telephone that he wishes to receive a certain product and/or service;

An agreement is reached at the moment that an order confirmation is handed over to the Buyer or, in case the offer is made through the internet site, is sent by email to the email address provided by the Buyer. This agreement can be The contract may be revoked in the event that the Buyer does not meet the conditions or has not met them in the past. In that case notify the Buyer within ten (10) days after receipt of the order.

Copper and expressly agree that by using electronic forms of communication a valid contract is concluded as soon as the above conditions have been met. In particular, the lack of a normal signature shall not affect the binding force of the purchase agreement and its acceptance. The electronic files of are hereby, to the extent permitted by law, considered to be presumptive evidence.

Information, images, oral communications, statements, etc. regarding all offers and the main characteristics of the products provided by telephone or via e-mail are given or made as accurately as possible. does not guarantee that all offers and products are fully in accordance with the information provided. Deviations can in principle not be a reason for compensation and/or dissolution.

Warranty and liability

At private "non-professional" installation, therefore not carried out by a recognised installerIn many cases, you do NOT meet the conditions set in the installation instructions of most manufacturers/products.

By choosing to buy our professional products remotely and installing them yourself, you are taking the place of the installer.

Therefore you are responsible for diagnosis, disassembly and reassembly of possible problems. will try (via mail or phone) to assist in the diagnosis and within the applicable warranty period will of course take care of free exchange of defective parts.

However, any form of on-site support, whether by the manufacturer or by Mechatronicashop.comThe costs of the repair or replacement will be charged at the prevailing labour costs and call-out charges.

For by The only warranty applicable to products supplied is that stipulated by the manufacturer of the product concerned. fulfils a counter function during such a guarantee period and can never be seen as an installer and therefore never be held to the obligations that could be attached to that. is never obliged to pay any compensation to the Buyer or others, unless there is evidence of intent or gross negligence on its part. accepts no liability whatsoever for consequential or trading losses, indirect losses and loss of profit or turnover.

If If, for whatever reason, the Supplier is obliged to compensate any damage, such compensation will never exceed an amount equal to the invoice value of the product or service which caused the damage.

Without prejudice to the provisions of this article, no guarantee can be given if the wear and tear can be regarded as normal, and further in the following cases:

* if any changes have been made to the product, including repairs that were not made with the permission of the manufacturer or the manufacturer;

if the original invoice cannot be produced or has been altered or made illegible;

If defects are the result of improper or incorrect use/installation;

* if damage is caused by intent, gross negligence or negligent maintenance.

The Buyer is obliged indemnify and hold harmless any third party claims arising from the execution of the agreement against the Supplier. to the extent that the law does not prevent the damage and costs in question from being for the account of the Buyer.

It is possible that Internet site contains links to other Internet sites which may be interesting or informative for the visitor. Such links are purely informative. is not responsible for the content of the internet site referred to or the use that can be made of it.

For further explanation please visit this page: GUARANTEE


All prices are expressed in Euros, in accordance with the relevant legal requirements, and include the turnover tax currently applicable.

Errors in prices and/or offers on the website are reserved.

Special offers are only valid while supplies last.

The Buyer shall owe the price stated by RG Ventilation in its confirmation. Obvious (manipulation) errors in the quotation, such as evident inaccuracies, can also be charged by RG Ventilatie after the agreement has been concluded. be corrected.

Delivery costs If applicable, these will be mentioned in the confirmation. With regard to certain payment methods, further conditions apply with respect to the delivery method and the associated costs. This will be clearly communicated to the Buyer.

If the prices for the offered products and services increase in the period between the order and the execution thereof, the Buyer may cancel the order or dissolve the agreement within ten (10) days after notification of the price increase by


When ordering via the internet site, various (online and offline) ways of paying can be chosen.

For some forms of online payment we are forced to charge a surcharge. may expand payment options in the future.

For all information regarding payment and applicable surcharges, please refer to: PAY

In the event of late payment entitled to dissolve the agreement with immediate effect or to suspend (further) delivery until such time as the Buyer has fulfilled his payment obligations in full.

Delivery and delivery time

Orders will be delivered as soon as possible. In principle we strive strives to ship orders within 24 hours after receipt of payment. The latest delivery time is 30 days after receipt of payment. Said delivery time is only an indication, therefore no rights can be derived from this. may include further information about delivery times on the website or otherwise make this known in writing. Such information is only indicative.

If a product that is temporarily out of stock is ordered by the Buyer, it will be indicated when the product will be available again. strives to notify the Buyer of delays by telephone or e-mail within 48 hours.

Deliveries will be made to the address provided by the Buyer at the time the agreement is entered into.

As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the Buyer.

Exchanges and right of withdrawal

The Buyer is obliged to carefully inspect the products (or have them inspected) immediately upon receipt. Exchanges are only possible on presentation of the original invoice. The Buyer will receive his money back (after deduction of shipping costs) or a store credit in the amount of this amount.

Satisfaction guarantee

The Buyer can exercise his right of withdrawal within fourteen (14) working days after delivery of the product without penalty and without giving reasons.

Only when the product and its packaging are in their original, complete, undamaged and unused condition can the product be returned to us after consultation with the customer. Mechatronicashop.comThe satisfaction guarantee may be claimed.

All enclosed documentation, guarantee certificates and packaging materials must be enclosed with the return shipment. shall never be liable for any damage - including theft or loss - occurring to the packaging or the product when it is returned.

The costs of returning the product are borne by the Buyer.

By shipping costs (even if they were included in the purchase price) are not refunded.

If the consumer has made use of the right of withdrawal as mentioned in the previous paragraph, then Within 2 working days after receipt of the return shipment, the consumer-Buyer will be reimbursed for the amount he has paid to the bank. paid. (possibly after deduction of shipping costs)

Retention of title

Notwithstanding the actual delivery, ownership of products shall not be transferred to the Buyer until he has fulfilled all his obligations under any agreement with the Buyer. The Client must pay in full all amounts owed by the Client, including compensation for interest and costs, including those of any previous or subsequent deliveries, and any work carried out or to be carried out in relation to the Products.

The Buyer may not encumber, sell, resell, dispose of or otherwise encumber the products before ownership is transferred.

Force majeure

In case of force majeure not be obliged to fulfil its obligations towards the Buyer, respectively, the obligation shall be suspended for the duration of the force majeure.

Force majeure is understood to mean any circumstance independent of its will, as a result of which the fulfilment of its obligations towards the Buyer is wholly or partly impeded. Such circumstances include strikes, fires, business disturbances, energy failures, failures in a (telecommunications) network or connection or used communication systems and / or at any time the unavailability of the Internet site, non delivery or late delivery by suppliers or other third parties and the absence of any government issued license.

Intellectual Property

The Buyer expressly acknowledges that all intellectual property rights to the information, communications or other expressions concerning the products and/or the website belong to, its suppliers or other claimants.

Intellectual property rights are understood to mean patent, copyright, trademark, drawing and model rights and/or other (intellectual property) rights, including technical and/or commercial know-how, methods and concepts, whether or not patentable.

Personal data will process the Buyer's data exclusively in accordance with its privacy policy.

Protecting the privacy of our customers is very important to us. Customer data is treated confidentially.

To the extent that legal or other privacy rules apply to us, we will respect and comply with them.

We limit the registration of your data to the registration of those data which are necessary for the processing of the order and the communication with you as a buyer.

Information collected by us is used to process orders. If necessary, we use your information to get in touch with you regarding your order.

Address details are used exclusively for the purpose of sending products and/or services purchased by the customer.

You can visit our website anonymously. We do not record any data that would reveal the identity of visitors to our site.

Information about you or your computer is not collected with a cookie or by other means. However, to complete an order, cookies and/or pop-ups are necessary.

These can/will however be removed after completing the order and will never be used for other purposes than taking an order.

All offers and agreements are exclusively governed by Dutch law.

The applicability of the Vienna Sales Convention is expressly excluded.

All disputes related to or arising from offers made by or agreements concluded with it will be submitted to the competent court in Den Bosch, unless the law expressly designates another court as competent.

Miscellaneous is established in 6534AG Nijmegen, St. Teunismolenweg 48A and registered in the trade register of the Chamber of Commerce in Den Bosch under no.

The VAT identification number is NL 001370400B23

Please address all correspondence regarding a contract or these terms to:

or by mail:

St. Teunismolenweg

6534AG Nijmegen

Netherlands strives to respond to electronic mail received within 24 hours of receipt.